Technical issues

Login – mTAN

An mTAN SMS with a 5-digit code is sent to you to log in to cardservice therefore make sure your cell phone is switched on when logging in to cardservice. For security reasons, the mTAN issued is only valid for ten minutes and expires after this. In this case, click on “New mTAN” on the login page and you will immediately receive a new mTAN.

Service Center – my order has not been completed

Have you placed an order but not received a confirmation e-mail? In this case please check your spam folder and/or the status of your enquiry in the “Order Summary”.